Service and Repairs

CUSTOMER SERVICE & REPAIRS
If you have a question, suspect a warranty problem, or need assistance with your PROOF Research product, please contact the factory at (406) 756-9290 or email us at support@proofresearch.com. Please do not return any product to us without first contacting customer service and obtaining a Return Merchandise Authorization (RMA) number. Having your serial number available (if applicable) will help us expedite your service.

If a PROOF Research representative determines that a product should be returned for service, you will be asked to ship it to our factory.

Note: Possession of a Federal Firearms License (FFL) is not required to ship a rifle. Federal law allows consumers to ship a firearm directly to the factory in the event of a warranty service claim.

Please follow these instructions for shipping and handling:

1. Before shipping, ensure that the rifle is unloaded.
2. Pack your firearm carefully using a case designed for shipping rifles.
3. Remove scope, slings and all other accessories unless otherwise specified by a PROOF Research technician.
4. Include the model number, serial number, description of damage or problem, name, return address, phone number, and under what circumstances the problem occurs.
5. Keep a record of your serial number when returning the firearm.
6. Clearly mark your return shipping address on the outside of the box and inside on your instruction sheet.
7. Do not ship live ammunition with the rifle.
8. Ship to the following address:

PROOF Research
10 Western Village Lane
Columbia Falls, MT 59912